Answers to Frequently Asked Questions
How do I reserve the items that I want?
You can create a wishlist on our website, it’s just like a shopping cart! First, head to the rentals page. Hover your mouse over an item you like and click the heart to add items to your wish list. When finished, click the “MY WISHLIST” tab in the upper right corner, update quantities, add event details and hit send! We will receive your request and get back to you within 1-2 business days with the availability for your date and total costs, including delivery. After everyone is happy with the order, we require a 50% deposit and a signed rental agreement to officially reserve your items.
What are your booking and payment terms?
To officially reserve an order, we require a 50% deposit and a signed rental agreement. The remaining balance is due 14 days before your event date. If booking within 14 days of your event, the full amount and signed rental agreement will be due to reserve your order. Payment is accepted online with all major credit cards and also by check or cash. Please note that receiving a quote does not hold the items on your order. Only by paying a deposit and signing the rental agreement. If someone else is interested in your same items after we’ve given you a quote, we try our best to notify you to give you the first right of refusal. In busy times, we can’t guarantee that your items will be held without a deposit.
What if we break something? (Gasp!)
We understand accidents happen. Within the wishlist you create, we have entered the replacement cost of each item. They are reasonable prices, and they will be added to your bill. That’s what a deposit is for! That extra cushion for the unforeseen.
Do you have a minimum order requirement?
No minimum order for delivery (delivery fees start at $100). A pickup and drop off option is available to avoid a delivery fee as well!
Can I see your pretties in person?
Please call (609.712.6298) or email) us (courtney@adornandgarnish.com) to schedule an appointment. Appointments may be made Tuesday – Thursday since our rentals are at events on the weekends.
What if I need more than you have?
If you need more than the listed quantities, just shoot us an email and we will see what we can do!
How does pick-up and delivery work?
Since our inventory consists of rare items, we’d like to keep them alive! We prefer to handle pick-up and delivery ourselves. Our rates are listed below:
Delivery/Washing Service $3/place setting (required)
Table Setting Setup and Breakdown $2/place setting
How does the washing service work?
We want you to be over the moon with our products and service. So, we have decided to offer the service of taking care of cleaning the dishes! Baller!!!
Please do us the favor of scraping any food off the plates, and then just stack them back in the plastic bins we delivered in! Set the bins in the agreed upon safe pickup location, and we will take care of the rest! The deposit will be returned after dishes are cleaned and counted.
Where do you deliver?
The great city of Austin, surrounding Hill Country, and even across Texas, including Belton, Waco, Fort Worth, Temple, San Antonio, Dallas, and Houston.
**Delivery fees outside a 40 mile radius of central Austin are based location, mileage, and setup.
What is your cancellation/return policies?
FOR RENTALS: If you cancel at least 30 days before your event, you will receive a full refund. After 20 days, you forfeit your deposit. If you cancel within a week of your event, you will forfeit the entire order amount. We understand that things happen – plans change. But being a small business, we have to protect ourselves if we pass on other rental opportunities because inventory is committed.
FOR CANDLES: Sorry, we do not accept returns due to the delicate nature of our wax.